House Etiquette

At Skin, hospitality isn’t just part of the experience—it is the experience. We’re not a traditional spa. We’re a wellness house. A community rooted in care, ritual, and thoughtful intention.

In a world where “community” is often talked about but rarely practiced, we believe in showing up with active kindness. Hospitality, to us, is an art, a daily practice of how we make others feel seen, safe, and cared for. It’s in the way we warm your tea, the rhythm of our touch, the music we play, and the way we look after each other, staff and guests alike.

But to offer that level of care— consistently, thoughtfully, and wholeheartedly, it takes structure. It takes aligned expectations. Every service we offer, every team member we onboard, and every policy we implement exists to protect the ecosystem that makes Skin feel like Skin.

So before you visit, we ask that you take a moment to understand the etiquette that guides our house. These are the standards we live by—not just for our team, but for our guests too. They allow us to preserve the integrity of this space, and ensure that everyone who enters leaves feeling better than they came.

A note on Our Culture

House Etiquette

About Us

House Amenities

Visit Us

 

The Details

2300 West Main St
Richmond, VA, 23220

Sun - 11am-5pm
Mon - 10am-6:00pm
Tues - Closed
Wed - Closed
Thur - Sat 10am-6:00pm

804.773.0641